Terms & Conditions
Porter Education Limited (Company Number: 15707873)
Registered Office Address: 11 Robin Way, Kingsteignton, Newton Abbot, TQ12 3FF
Trading Name: Mr Porter Tutoring
Contact Email: nigel@porter.education
Contact Telephone: 07306 073681
Effective Date 1st June 2026
Version 2.0
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Mr Porter Tutoring
Terms and Conditions
Porter Education Limited trading as Mr Porter Tutoring
These Terms and Conditions govern the provision of tutoring and educational services by Porter Education Limited, trading as Mr Porter Tutoring ("the Company", "we", "our", or "us"), to parents, guardians, students, schools, businesses and other clients ("Client", "You" or "Your").
By booking, attending or receiving any services provided by the Company, you agree to be bound by these Terms and Conditions.
1. Tutoring Services
1.1
The Company provides educational services including, but not limited to:
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One-to-one tutoring
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Small group tutoring
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Online tutoring
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In-person tutoring
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GCSE support
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11+ preparation
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Dyslexia and literacy intervention
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Home education support
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EOTAS provision
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Mock examinations
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Educational assessments
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Revision courses and workshops
1.2
Tutors will be suitably qualified and experienced for the services they provide.
1.3
Sessions may take place:
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At the Company's premises;
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At an agreed external venue;
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Online using approved platforms; or
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At another agreed location.
1.4
The Company reserves the right to substitute tutors where necessary.
2. Fees and Payment
2.1 Private Clients
a. Fees are payable monthly in advance.
b. Invoices will normally be issued at least seven days before payment is due.
c. Payment must be received before the first scheduled session of each month unless otherwise agreed in writing.
d. Accepted payment methods include bank transfer and any other methods agreed by the Company.
e. If payment remains outstanding for more than seven days after the due date, the Company reserves the right to:
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Suspend tuition immediately;
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Charge an administration fee of £10 per overdue invoice;
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Refuse future bookings until the account is brought up to date.
f. Clients experiencing financial difficulties are encouraged to contact the Company promptly to discuss alternative arrangements.
2.2 Commercial Clients
Commercial clients include schools, local authorities, colleges, businesses and other organisations.
a. Payment terms are strictly 30 days from the invoice date unless otherwise agreed in writing.
b. Invoices not paid by the due date may incur:
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Statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998;
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Statutory compensation charges;
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Reasonable recovery costs.
c. The Company reserves the right to suspend services where invoices remain unpaid.
3. Course, Workshop and Event Bookings
3.1
This section applies to all one-off events, mock examinations, revision courses, workshops, holiday programmes, intensive courses and other special events organised by the Company.
3.2
Places are allocated on a first-come, first-served basis and are only confirmed once payment has been received in full.
3.3
Where a booking is made less than 14 days before the event date, full payment must be made at the time of booking.
3.4
Unless otherwise stated, fees paid for courses, workshops, mock examinations and events are non-refundable within 14 days of the event start date.
3.5
If a participant is unable to attend due to illness, holiday, transport difficulties or other personal circumstances, the Company is under no obligation to provide a refund, transfer or replacement session.
3.6
Where sufficient notice is provided, the Company may, at its sole discretion, offer:
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A transfer to an alternative event;
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A credit towards future services; or
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A partial refund.
3.7
If the Company cancels an event, course, workshop or mock examination, participants will be offered either:
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A suitable alternative date; or
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A full refund of fees paid for the cancelled event.
3.8
The Company shall not be liable for any additional costs incurred by participants arising from cancellation, including travel, accommodation, childcare or other associated expenses.
3.9
The Company reserves the right to make reasonable changes to tutors, venues, timetables, session content or event formats where necessary.
3.10
Mock examination results, assessments and feedback reports are provided for educational purposes only and do not guarantee future examination performance or school entrance outcomes.
3.11
The Company reserves the right to refuse admission where fees remain outstanding or where attendance would present a safeguarding, behavioural or health and safety concern.
3.12
Where a participant is removed due to inappropriate behaviour, no refund shall be payable.
4. Cancellations and Absences
4.1 Client Cancellations
A minimum of 24 hours' notice is required for cancellation or rescheduling.
Where less than 24 hours' notice is given, the full session fee may be charged.
4.2 Student Absence
Missed sessions due to illness, holidays, appointments or other commitments are chargeable unless the required notice has been provided.
4.3 Tutor Cancellations
If the Company or Tutor needs to cancel a session, reasonable notice will be provided wherever possible.
The Company will either:
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Rearrange the session; or
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Provide an appropriate credit.
5. Group Tuition
5.1
Group tuition fees secure a student's place within a group and not attendance at individual sessions.
5.2
Missed group sessions are non-refundable.
5.3
The Company is not obliged to provide replacement sessions for missed group lessons.
5.4
Where available, learning materials may be provided to support students who miss a session.
6. Online Lessons
6.1
Clients are responsible for providing suitable internet access, equipment and a suitable learning environment.
6.2
Where technical difficulties arise on the Client's side, sessions remain chargeable.
6.3
Where technical difficulties arise on the Company's side and significantly affect delivery, the Company will provide a replacement session or appropriate credit.
7. Safeguarding and Recording
7.1
The safety and wellbeing of students is a priority.
7.2
Lessons delivered at Company premises or online may be audio and/or video recorded for safeguarding, quality assurance, training and insurance purposes.
7.3
Recordings will be stored securely and retained only for as long as reasonably necessary, normally for up to 30 days unless required for safeguarding, legal or insurance purposes.
7.4
By engaging our services, Clients acknowledge and consent to such recordings.
8. Parental Responsibility and Collection of Children
8.1
Parents and guardians remain responsible for their child except during the scheduled tuition session.
8.2
Parents and guardians must ensure students arrive and are collected promptly.
8.3
The Company does not provide supervision outside scheduled session times unless agreed in writing.
8.4
Parents and guardians must notify the Company if they are delayed in collecting a child.
8.5
The Company reserves the right to charge reasonable additional supervision costs where repeated late collection occurs.
8.6
Students attending independently must have written parental permission.
8.7
The Company reserves the right to refuse admission where appropriate collection and arrival arrangements have not been made.
9. Medical Information and Emergencies
9.1
Parents and guardians must provide accurate emergency contact information.
9.2
Parents and guardians must disclose any relevant medical conditions, allergies, disabilities, learning needs or circumstances which may affect participation.
9.3
The Company will take reasonable steps to support students where relevant information has been provided.
9.4
In the event of an emergency, the Company may contact parents, guardians, emergency services or seek appropriate medical assistance.
9.5
The Company will not administer medication unless arrangements have been agreed in writing.
10. Behaviour Expectations
10.1
Students and parents are expected to behave respectfully towards tutors, staff and other students.
10.2
The Company reserves the right to terminate a session immediately where behaviour is abusive, threatening, discriminatory, disruptive or unsafe.
10.3
Repeated inappropriate behaviour may result in termination of tuition without refund.
11. Photography, Testimonials and Student Work
11.1
The Company may request permission to use testimonials, feedback or examples of student work for educational or promotional purposes.
11.2
No identifiable student photographs, videos, testimonials or work samples will be published without appropriate consent.
11.3
Consent may be withdrawn at any time by providing written notice.
12. Data Protection and Privacy
12.1
The Company processes personal information in accordance with UK GDPR, the Data Protection Act 2018 and other applicable legislation.
12.2
Information collected may include:
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Student details;
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Parent and guardian details;
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Contact information;
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Attendance records;
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Assessment results;
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Safeguarding records;
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Payment information.
12.3
Information will only be used for purposes connected with educational provision, safeguarding, administration and legal obligations.
12.4
Further details are available in the Company's Privacy Policy.
13. Intellectual Property
13.1
All teaching materials, worksheets, assessments, presentations, recordings and resources supplied by the Company remain the intellectual property of the Company unless otherwise stated.
13.2
Resources are provided for the personal educational use of the student only.
13.3
Resources may not be copied, reproduced, sold, distributed or shared without prior written permission.
14. Educational Outcomes
14.1
The Company will provide professional educational support but cannot guarantee:
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Examination results;
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School placements;
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Grammar school entry;
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Predicted grades;
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Academic outcomes.
14.2
Student progress depends on many factors including attendance, effort, independent study and individual circumstances.
15. Limitation of Liability
15.1
Nothing in these Terms excludes liability where exclusion would be unlawful.
15.2
To the fullest extent permitted by law, the Company's total liability shall not exceed the fees paid by the Client during the preceding three months.
15.3
The Company shall not be liable for indirect, consequential or economic losses arising from the use of its services.
16. Termination
16.1
Either party may terminate tutoring arrangements by providing 14 days' written notice.
16.2
The Company may terminate services immediately where:
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Fees remain unpaid;
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Behaviour breaches these Terms;
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Safeguarding concerns arise;
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Continuing tuition is no longer reasonably practicable.
16.3
Outstanding fees remain payable following termination.
17. Force Majeure
17.1
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay arises from circumstances beyond its reasonable control.
17.2
These circumstances may include severe weather, flooding, fire, power failures, internet outages, pandemics, government restrictions, industrial action, transport disruption, venue closures, illness or any other event beyond the Company's reasonable control.
17.3
The Company may reschedule sessions, provide online alternatives or make other reasonable arrangements where practicable.
17.4
The Company shall not be responsible for any consequential losses incurred by Clients arising from such events.
18. Amendments
The Company reserves the right to amend these Terms and Conditions from time to time.
Updated Terms will be communicated to Clients and published where appropriate.
Continued use of the Company's services constitutes acceptance of any revised Terms.
19. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Acceptance
By booking, attending or receiving services from Mr Porter Tutoring, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.