1. Information We Collect
a. Personal Information: We may collect personal information, such as your name, contact details (email address, phone number), address, and payment information when you register for our tutoring services.
b. Session Information: We may collect information about your tutoring sessions, including session duration, subject matter, and feedback, to improve our services and ensure quality.
c. Website and Cookies: We may collect non-personal information automatically through cookies and similar technologies when you visit our website. This may include your IP address, browser type, device information, and browsing behavior.
2. Use of Information
a. We use personal information to provide and administer our tutoring services, including scheduling sessions, assigning suitable tutors, and processing payments.
b. Session information may be used to monitor progress, evaluate the effectiveness of our tutoring services, and tailor future sessions.
c. We may use non-personal information collected from website visits to analyze trends, improve website functionality, and enhance user experience.
3. Data Sharing
a. We may share personal information with tutors assigned to provide tutoring services to you. Tutors are required to maintain the confidentiality and security of your personal information.
b. We may share personal information with trusted third-party service providers who assist in delivering our tutoring services, such as payment processors or technology platforms. These providers are contractually bound to protect your personal information and use it solely for the purposes specified by us.
c. We may disclose personal information if required by law, legal process, or government authorities to comply with applicable regulations, protect our rights, or investigate potential violations.
4. Data Retention
a. We will retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.
b. We will securely dispose of personal information that is no longer needed in a manner that ensures confidentiality and data protection.
5. Data Security
a. We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
b. However, no data transmission or storage can be guaranteed as 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
a. You have the right to access, update, correct, or delete your personal information held by us. You can request these changes by contacting us using the information provided in Section 8.
b. You have the right to withdraw your consent for the processing of your personal information, subject to legal or contractual obligations.
c. You have the right to lodge a complaint with the relevant data protection authority if you believe we have violated applicable data protection laws.
7. Children's Privacy
a. Our tutoring services are intended for children under and over the age of 16. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
8. Contact Us
If you have any questions, concerns, or requests regarding this Policy or the processing of your personal information, please contact us at:
Mr Porter Tutoring
Address: 11 Robin Way, Kingsteignton, Newton Abbot, Devon TQ12 3FF
Phone: 07306 073681